Warranty & Return Policy
You should call us to retain RMA # in order to return your item. Please consult the Troubleshooting Guide and check your scale’s Manual before retuning your scale.
All of the digital scales we carry are covered by a manufactures warranty. We will only accept returns for scales that are damaged in shipping. For those who decide the scale they ordered does not fit their needs, we can
accept returns minus a 20% restocking fee and shipping charges if necessary. Please call us to consult about the scale option available that best suits your needs at (713)849-9992.
Scales returned for this reason must be returned in exactly the same condition as they were received.
All accessories and paperwork must be included and there must be no damage to the packaging.
If we receive a scale for return with damage to the box, missing items, or signs of use, we may charge a 30% to 50% restocking fee at our sole discretion.
We must be notified of all returns within 48 hours of delivery by email or phone (713)849-9992.
All return shipments must be postmarked within 10 days of delivery.
Any problems encountered with your scale after 48 hours of delivery must be resolved through the manufactures warranty.
We may not refund original or return shipping charges.
Please include a copy of your invoice and a contact phone number with your return.
American Weigh Scales does not service other manufacturer’s warranties.
For return address, please contact us at (713)849-9992.